Skittles in Social Media: Key Lessons from a Bold, Ballyhooed Campaign
March 11th, 2009From the v-Fluence Company Blog:
This past week we were talking about Skittles and an innovative campaign launched by the marketers at Mars, Incorporated, next week it will be something else. That’s the nature of our fleeting attention span and how the Web has helped whittle it into many minute buckets filled with fleeting bits and pieces of information – yes, even fruit-flavored rainbow colored ones.
For their part, the Mars marketers deserve acknowledgment: They took a bold step this week and embraced the fact that consumers, not the brand team, increasingly control their brand and image online. In fact, they’ve gone so far as to actually turn over the keys via their brand Web site, www.Skittles.com, which they re-launched largely as a navigation tool that overlays social media spaces where unfiltered, regular consumers are talking about their products.